Returns & Exchanges

We stand behind every piece we make. If a garment doesn't fit your body or meet your expectations, we'll make it right—no questions asked within 30 days of delivery.

Our 30-Day Return Guarantee

You have 30 days from the date your order arrives to initiate a return or exchange. We've designed this window to give you time to try pieces in your own wardrobe, see how they layer with what you already own, and confirm fit across your lifestyle.

What We Accept

• Unworn, unwashed garments with all tags attached
• Pieces that have been tried on but show no signs of wear
• Items damaged in shipping (we'll arrange a replacement or refund immediately)

We ask that garments be returned in the condition you received them. This protects the integrity of our small inventory and keeps costs down—savings we pass to you through our direct-to-consumer model.

What We Don't Accept

• Garments that have been washed, worn, or altered
• Items with visible pilling, stains, or damage from use
• Pieces returned after 30 days

How to Start a Return or Exchange

1. Email returns@vellum.com with your order number and reason for return within 30 days of delivery.
2. We'll send you a prepaid return label (US orders only). International customers will receive return shipping instructions.
3. Pack the garment securely with all original tags and packaging if possible.
4. Drop off your package at any carrier location.
5. We'll process your return within 5 business days of receiving it.

Refunds

Refunds are issued to your original payment method within 5–7 business days after we receive and inspect your return. You'll receive a confirmation email when your return has been processed.

Refund amounts: Full purchase price minus original shipping (if applicable). We do not charge a restocking fee.

Exchanges

If you'd like to exchange a piece for a different size or colour, let us know in your return email. We'll hold your exchange item and process the return simultaneously, minimizing wait time. If the new item is a different price, we'll adjust your refund accordingly.

Exchange processing takes 7–10 business days once we receive your original item.

Getting the Right Fit

Most returns are fit-related—and that's exactly why we've invested in tailored construction. Before you return a piece, review our detailed size chart and fit guide, which include notes on how each silhouette is designed to sit on the body. Our editorial photography shows garments in movement and layered with basics, so you can see how they'll work in context.

If you're between sizes or uncertain about fit, email us at style@vellum.com. Our team can offer guidance based on your measurements and how you prefer pieces to feel.

Damaged or Defective Items

If your garment arrives damaged or with a manufacturing defect, contact us immediately at returns@vellum.com with photos. We'll replace it or issue a full refund right away—no return shipping required.

International Returns

We currently offer free returns for US orders only. International customers are responsible for return shipping costs. Once we receive your item, refunds are processed within 5–7 business days.

Questions?

Reach out to our team at hello@vellum.com or check our full FAQ for more details on shipping, fabric care, and sizing.